“Needs-Driven; Solutions-Driven Training & Coaching to assist clients who want to be as successful as possible in today’s multicultural and multigenerational world” – Bill Dennis
Bill Dennis works with organizations to become significantly more successful by showing them how to overcome cross-cultural and cross-generational gaps. His customized approach helps individuals and teams break down the barriers that limit their ability to connect with colleagues, clients and customers who are more diverse than ever before.
TRAINING PROGRAMS
“Training Programs” tab provides content on our suite of seminars & keynotes:
CULTURAL INTERPERSONAL SKILLS
GENERATIONAL INTERPERSONAL SKILLS
INDIGENOUS/NATIVE AMERICAN INTERPERSONAL SKILLS
INCLUSION INTERPERSONAL SKILLS
BUILDING & OPTIMIZING AN ORGANIZATION’S CULTURE
“JUST-IN-TIME LEARNING” VIRTUAL PROGRAMS
Three Months of Complimentary Post-Training Personalized Coaching
CULTURAL SENSITIVITY SKILLS
Understanding People of Different Cultures and Overcoming Cultural Gaps and Barriers
Understanding and aligning your behavior and communications is essential to connecting and building a strong relationship with a culturally different individual.
Successfully Selling to Prospects of Different Culture
Selling to prospects who are culturally different requires training in the skills of cross-cultural selling and how to avoid cross-culture selling mistakes.
Providing Excellent Customer Service to Different Cultures
A seminar designed for customer service staff who are experiencing challenges understanding and serving culturally different individuals.
Successfully Managing Employees of Different Cultures
Cross-cultural management skills have become more important because of the increasingly diverse mosaic of employees in the workplace.
Building and Managing a Strong Multicultural Team
Building and managing a multicultural team is quite different than building and managing a team of mainstream Americans or Canadians.
Additional Cultural Sensitivity Skills Seminars are Outlined on “Training Programs”
GENERATIONAL SENSITIVITY SKILLS
Human Relationship Skills with Different Generations
A seminar providing cross-generational human relationship skills of understanding, connecting, and relating to individuals from a different generation.
Successful Selling to Prospects of Different Generations
A seminar on understanding other generations and how to avoid cross-generational selling mistakes.
Providing Excellent Customer Service to Different Generations
A seminar on providing an excellent customer service experience to an individual from a different generation.
AN ADDITIONAL GENERATIONAL SENSITIVITY SKILLS SEMINAR IS OUTLINED ON “TRAINING PROGRAMS”
INDIGENOUS/NATIVE AMERICAN SENSITIVITY SKILLS
Human Relationship Skills with Indigenous/Native American Peoples
A seminar on understanding and engaging with Indigenous/Native American Peoples.
ADDITIONAL INDIGENOUS/NATIVE AMERICAN SENSITIVITY SKILLS SEMINARS ARE OUTLINED ON “TRAINING PROGRAMS”
INCLUSION & DIVERSITY SKILLS
Inclusion and Diversity “Best Practices” in the Workplace
An inclusion and diversity seminar designed to enhance your organization as a successful Inclusion & Diversity-Valuing Organization.
AN ADDITIONAL INCLUSION & DIVERSITY SKILLS SEMINAR IS OUTLINED ON “TRAINING PROGRAMS”
COMPLIMENTARY POST-TRAINING PERSONALIZED SUPPORT
Provided for Two Months After Completion of Training. After that, provided at a Reasonable Fee.
CUSTOMIZED “JUST IN TIME LEARNING” PROGRAMS
Need-related virtual training available exactly when the learner wants the training content.