Most leading organizations realize that providing excellent customer service is a critical aspect of their business.

The multicultural population in the USA and Canada is large and growing quickly. Providing your customer service representatives with cultural sensitivity customer service training can be a wise investment.

However, they often do not realize that providing an excellent “customer service experience” to culturally-different individuals often needs to be provided differently than providing an excellent “customer experience” to mainstream Americans and Canadians.

Speaking with a customer service representative who lacks cultural sensitivity training can result in a culturally different customer feeling that a customer care representative is not culturally sensitive; sympathetic; or empathetic with them.

Culturally-different prospects and customers will appreciate speaking with a customer service representative who clearly demonstrates that they are cross-cultural knowledgeable and sensitive.

Complimentary Post-Training Personalized Coaching

Our customized training clients receive unlimited complimentary post-training coaching for three months after our training is completed.  This makes sure they achieve the highest possible ROI from our training.

Complimentary Consultation

For a complimentary discussion on how I might assist you, please click on the website’s blue box showing “Book a complimentary 20-minute consultation with Bill“; or go to the Contact Bill tab of this website; or send me an e-mail at; or call me at (1) 905-599-6365.

Thank you,